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 Astro Empires 
 Upgraded Account 
 Game Account 
 Recruiting Players 
 Guilds 
 Bases 
 Colonization 
 Trade 
 Fleets 
 Commanders 
 Attacks on Bases 
 Recyclers 
 Players 
 Server NPCs 
 Inactivity 
 Graphic Package 
 Others 
 Shared IPs 
 Cookies and JavaScript 
 
   

I have just created a game account, but I noticed that it will expire in few days. What does that mean?

Every new game account starts off with an account upgrade lasting 7 days. After those seven days, the account turns into a free account unless the owner of the account (or anyone else) upgraded it beforehand.

After my upgrade expires what happens?

After your account upgrade expires your account becomes a free account, free accounts shows advertising and are limited in some features, compare here.

Do I lose my bases above 9, or my advanced structures above level 5 if my account upgrade expires?

No, you get to keep what you already have, but you cannot build any more bases or advanced structures than their current number/level.

How does Upgrading an account work?

Upgrading will improve your gameplay, removing site advertising and add extra features to your account.
See the upgrade page for more information.

This is needed in order to ensure the long term success and sustainability of the Astro Empires game, to the benefit of all players.
This allows us to have fast and reliable servers, remove most game limits, and help us to improve this game.

Which payment processors you are using?

We accept payments via PayPal, a third party payment processor, which allows you to safely use your credit card to upgrade your account.
It is also possible to pay via Wire Transfer, Western Union, or by Phone (DaoPay).

I do not have a Paypal account, but I have a credit card, how can I upgrade?

When you checkout via Paypal you do not need to have a Paypal account, you can simply enter your credit card information at some point and pay that way.

What are the upgrade prices in US Dollars or other currencies?

To convert Euros into other currencies, please check on the internet, for example on this website: http://www.xe.com/.

Can I pay with U.S. Dollars instead of Euros?

When you pay via Paypal the payments are converted automatically from your currency to Euros.

I am having problem upgrading via Paypal, what can I do?

Try to contact Paypal directly if you are having problem with your credit card, for example. If you are still unable to upgrade, you can pay by alternative ways such as wire transfer or Western Union (available at most post offices).

How long takes to I get my account upgraded after the payment?

If you pay using your Paypal account or credit card via Paypal, the account upgrade takes place immediatly after payment.
If you pay by paypal eCheck, those payments takes about 4 business days to clear from a U.S. bank, payments from a non-U.S. bank usually takes more time.
If you pay via wire transfer the account upgrade takes about 1 or 2 business days.
If you pay via Western Union the account upgrade takes about 1 or 2 business days.

I have upgraded, but my account still has not received the upgrade.

If you have upgraded via Paypal eCheck, those payments take several days to clear, try to check your Paypal account on that. If you have not tried to upgrade via Paypal eCheck please contact us.

My account upgrade expiration date is not correct.

This is most probably because you understand a different date format, for example 05-10-2007, mean day 5 of October 2007, as this is the date format (day-month-year) used in most European Countries including Portugal where the game is established. In the US and other far-western countries, the date goes month-day-year.

Are credit card payments charged recurringly?

The payments are one-time; they do not recur.

Can I split upgrade time between game accounts?

No, it is not possible.

How do I upgrade a friend’s game account?

Just go to that player profile page and click on the link «Upgrade this account» and follow all the steps to upgrade via Paypal.

I like the game, how can I donate towards it?

By upgrading your account you are already helping the game development. If you want to donate more, upgrade another player account.

Can I pay real money for in game credits?

No. AE does not run such a system.
 
 
 
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